Greetings From TRG
As you will see from this newsletter, and previous editions, we are continuing to happily pursue considerable change across our company.
Firstly, bringing our entire Group under one name will allow us to simplify and improve many things. This ranges from a new single website platform and phone system helping patients to make contact with us, through to the obvious opportunity of being able to refresh the look of all our clinics.
Considerable thought has gone into this whole project with the real passion being around the patient and their experience. Understanding the differing levels of patient anxiety and their unfamiliarity with medical imaging equipment and technology was key to developing strategies to make their journey with us as pleasant and supportive as possible.
Secondly, whilst we will make our clinics, and in some cases our equipment, look great, the real key remains with people. Over the last two years it has become obvious to us that TRG is blessed with a great team of people that genuinely care about our patients and referrers and our ongoing investment in training and communication is simply enhancing this. Our patient surveys are now a key measure of our success and suffice to say these are telling us that we are on the right track.
And thirdly, we are committed to technology improvement wherever possible – our staff and patients deserve that. This year the introduction of three new 3T MRI’s, the installation of West Auckland’s first ever MRI, a new fleet of ultrasound machines and a soon to be announced technology partnership that is a NZ first in the healthcare industry, which is perhaps testimony to this commitment.
Our progress will continue through the year and we will keep you updated on our plans, but right now, many, many thanks for the patients you refer to us – we are committed to providing them with the best experience possible.
Our Changing Look!
Redevelopment of our West Auckland clinic is complete. We are installing the new Samsung digital x-ray which will be a first in NZ. It is fully automatic and getting rave reviews in the Australia market. We have also installed a Siemens MRI, which will be the first in West Auckland to service this fast expanding population there.
Where we are today is by no means the end of our journey as we continue to build and cement our position as industry leaders in excellent customer care. Over the next 16 months we will be rolling out our new name and changing the look of all our clinics in the mid and upper North Island. Our Rotorua clinic is complete as is our new clinic in West Auckland. Our next clinics to be rebranded are those located at Ormiston and Taupo. We are about to open a new clinic in South Auckland and will advise you more on that in our next issue. Meantime it is business as usual so please continue to use our current referral pads until you receive our new ones. We are just putting the finishing touches on our patient brochures and website so you will start to see changes there emerging as well.